Scottish Families Telehealth is a new service for families affected by others’ alcohol and/or drug misuse.
Patient Transport Service
Carers Direct
Are You a Carer?
If you are, please let us know, we may be able to help you.
There is a wealth of information on the NHS website about carers and caring. Below are some links into the site that we hope you will find useful.
- A guide to care and support – Information for carers and people who have care & support needs.
- Caring for someone – Advice on providing care, medicines etc.
- Care after hospital – Providing care for people who have been recently discharged from hospital.
- Taking a break – Caring for someone can be a full-time job – find out about accessing breaks and respite care.
- Support and benefits for carers – Support and benefits.
- Work and Disability – Guidance, support and help with employment issues.
- Being a Young carer – Advice for carers 18 or under and their entitlement to support.
Contact Carers Direct
Telephone 0808 802 0202 Helpline
Information http://www.nhs.uk/carersdirect/carerslives/updates/pages/carersdirecthelpline.aspx
Email – CarersDirect@nhschoices.nhs.uk
Office Hours – Lines are open 8am to 9pm Monday to Friday, 11am to 4pm at weekends.
Calls are free from UK landlines.
Finance and Law
Help claiming benefits, looking after your bank balance and understanding the legal issues of caring.
- Benefits for carers – Directing carers to the benefits that can help them in their caring role
- Benefits for the under-65s – Advice and information on helping the person you look after get the benefits that they are entitled to.
- Benefits for the over-65s – Advice and information on financial support for older people with a disability or illness.
- Carer’s Assement – How your benefits maybe affected after the death of the person you look after and what happens to their benefits
- Other benefits – Advice for carers and the people they are looking after on claiming a whole host of other benefits unrelated to their disability or caring
Bereavement
In the unfortunate event that a person has passed away, there are three things that must be done in the first few days;
- Get a medical certificate from your GP or hospital doctor (this is necessary to register the death)
- Register the death within 5 days (8 days in Scotland). You will then receive the necessary documents for the funeral.
- Make the necessary funeral arrangements.
Register the death
If the death has been reported to the coroner (or Procurator Fiscal in Scotland) they must give permission before registering the death.
You can register the death if you are a relative, a witness to the death, a hospital administrator or the person making the arrangements with the funeral directors.
You can use the ‘Register a Death’ page on the gov.uk website that will guide you through the process. This will also explain the registration process for Scotland and Northern Ireland.
Arrange the funeral
The funeral can usually only take place after the death is registered. Most people use a funeral director, though you can arrange a funeral yourself.
Funeral directors
Choose a funeral director who’s a member of one of the following:
- National Association of Funeral Directors
- National Federation of Funeral Directors
- Society of Allied and Independent Funeral Directors
These organisations have codes of practice – they must give you a price list when asked.
Some local councils run their own funeral services, for example for non-religious burials. The British Humanist Association can also help with non-religious funerals.
Arranging the funeral yourself
Contact the Cemeteries and Crematorium Department of your local council to arrange a funeral yourself.
Funeral costs
Funeral costs can include:
- funeral director fees
- things the funeral director pays for on your behalf (called ‘disbursements’ or ‘third-party costs’), for example, crematorium or cemetery fees, or a newspaper announcement about the death
- local authority burial or cremation fees
Funeral directors may list all these costs in their quotes.
Contraception Services
Contraception Services and How to Access Them
Please book a telephone or in person appointment with a doctor to discuss which contraceptive option may be best for you. If you do not wish to get pregnant, it is good to think about which option may suit you and your lifestyle.
Any doctor at NHG may offer advice about contraception and can refer you to the Coil, Implant or Vasectomy clinic if this is the option chosen.
Contraceptive Pill
Contraception Injection
Long-acting reversible contraception options
Long-acting irreversible contraception options
Options available at local pharmacies:
Free Condoms, Emergency Contraception (Morning after pill)
Further Information
Podiatry
Appointments are arranged through the Community Podiatry Service. Referrals can be made through the surgery, however patients can also self-refer to this service.
MATS Service
Are you aged 16 or over? Do you have a muscle or joint problem? Is it interfering with your life or work? Do you want to know how you can help yourself? Not sure if you need to see a healthcare professional? The non-emergency help service for advice, information and assessment of muscle and joint problems.
Call 0800 917 9390 Monday – Friday 9am-6pm or visit www.nhsinform.co.uk/msk
Home Blood Pressure
The doctor may advise a patient to record their blood pressure reading at home and hand in the results. Please see the below sheet to write down your readings. These can also be picked up from our Reception Desks.
Recalls
Nairn Healthcare has measures in place to annually review patients with the following conditions:
- Asthma
- Atrial Fibrillation
- Chronic Heart Disease
- Chronic Kidney Disease
- COPD
- Diabetes (will be 6 monthly review)
- Heart Failure
- Hypertension
- Hypothyroidism
- Mental Health
- Peripheral Artery Disease
- Stroke
- Coeliac Disease
- On Disease-Modifying Anti-Rheumatic Drugs
The patients will receive a letter within their month of birth to invite them in for a review.
Please note, our letters are sent via a third party company called CFH Docmail. This company will hold patient data for only 28 days, then this is deleted from their servers. The data is not shared with anyone and is 100% approved by Connecting for Health for Information Governance.
Covid Immunisations
Following national guidance, please do not come into the Practice if you have symptoms of cough, shortness of breath, cold, runny nose, fever or loss of taste/smell. Please telephone instead and we will assist you. If you have been to a high-risk area, or you have been in contact with a confirmed case of Coronavirus, and you suspect you may be infected, please contact NHS 24 on 111.
Covid-19 Vaccine
Please do not block our phone lines to enquire on your vaccination status.
Please go to NHS Inform or contact their helpline on 0808 196 8565.
GPs and their teams cannot issue vaccination exemption certificates.
Further information on the vaccination exemption certificates scheme, including information on safe vaccination and routes to obtain an exemption can be found on the Scottish Government and NHS Inform websites.
Alternatively you can call the free NHS Covid helpline above.
As of 1st February 2022 Nairn Healthcare Group no longer has covid vaccine stock.
If you wish to arrange a covid vaccine appointment through NHS Highland, please go to the Vaccine portal – or contact the National Vaccine Helpline 0800 030 8013.
If you require more information, please go to www.nhshighland.scot.nhs.uk/COVID19/Pages/Welcome
General advice regarding the Coronavirus outbreak please contact NHS inform on 0800 028 2814, or visit:
PLEASE SEE GUIDANCE FROM POLICE SCOTLAND BELOW
Members of the public urged not to fall victim to Coronavirus scams
People in Scotland are asked to be alert to the potential for scam messages purporting to offer coronavirus vaccines, or asking for payment for vaccinations.
Chief Inspector Anton Stephenson, of Police Scotland’s Safer Communities Division, said: “We are aware of a scam circulating involving a text message suggesting people are eligible for the coronavirus vaccine. If you are concerned you have provided personal or financial information via a link in a message of this sort, contact Police Scotland via 101.
“We will pursue anyone who sets out to cause harm and misery to our communities, and our officers work closely with partners to make Scotland a hostile environment for scammers.
“Our Take Five campaign, which launched recently, raises awareness of fraud, and highlights ways people can protect themselves and remain vigilant to this kind of crime.
“Always be aware that an unsolicited telephone call, email or text message may not be from the person or organisation which it appears to be from. Never click on a link in a message you’re not expecting, and remember the NHS will never ask you for money relating to the COVID-19 pandemic.”
Coronavirus has changed the way all our health services work. GP practices are now open, and have been through the pandemic, but services are being delivered differently.
If you need an appointment, contact your GP practice. It may be something you can safely manage yourself, so you may want to get advice from the NHS Inform website, or your local pharmacist, before getting in touch.
Most appointments are being carried out over the phone, or through NHS Near Me, but if you need a physical examination, you’ll need to see your GP in person. Practice staff will let you know the options available to you when you call.
If you have a face to face appointment, your GP practice will look a bit different, but please follow the guidance to help reduce the risk of infection.
These changes are in place to protect you, your family and staff. Thank you for your patience and understanding.
For more information visit nhsinform.scot/gp
YouTube Guide to GP Practice services during the coronavirus pandemic: https://www.youtube.com/watch?v=5hP9Yn5-zFE&feature=youtu.be
1) How do I make an appointment at my GP practice?
GP practices are open and here to help you. You can make an appointment by giving them a call or booking online. Find information on common symptoms and when to seek help here: https://www.nhsinform.scot/self-help-guides or YouTube: https://youtu.be/5hP9Yn5-zFE?t=13
2) Who will I see?
When you contact your GP practice, giving practice staff some general information, in confidence, will help them direct you to the right clinical expert. Find out more about accessing GP services during the pandemic here: https://www.nhsinform.scot/gp or YouTube: https://youtu.be/5hP9Yn5-zFE?t=53
3) Do I need to come in?
To stop the spread of coronavirus, most GP appointments are now carried out by telephone or through NHS Near Me, a secure video consultation. Find out more here: https://www.nhsinform.scot/gp or YouTube: https://youtu.be/5hP9Yn5-zFE?t=90
4) How are GP practices keeping everyone safe?
If you have a face to face GP appointment, the GP practice will look a little different. Following this guidance if you need to visit the practice will help protect you, your family and practice staff. Find out more here: https://www.nhsinform.scot/gp or YouTube: https://youtu.be/5hP9Yn5-zFE?t=128
5) Why are some consultations by phone?
GP surgeries have remained open throughout the pandemic, with consultations largely handled remotely to reduce the risk of infection. Find out why here: https://www.nhsinform.scot/gp or YouTube: https://youtu.be/5hP9Yn5-zFE?t=181
6) Thank you for your patience and understanding
Demand for GP services is back to where it was before the pandemic, so your patience and understanding when contacting your GP practice is appreciated. Find out more about accessing GP services here: https://www.nhsinform.scot/gp or YouTube: https://youtu.be/5hP9Yn5-zFE?t=225