New Online Prescription Request Service
On the 1st of April we will be rolling out our new prescription request service. Patient registration is required, so in preparation we ask that you send an e-mail from your preferred e-mail account to [email protected]. In this e-mail please include your full name, date of birth and the name of one item on your repeat medication list. This is to confirm your identity.
Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- fill out a repeat prescriptions request form here
- bring the paper form to the surgery, Monday to Friday from 8:30am to 6.30pm
We do not take repeat prescription requests over the phone or email.
Collecting your prescription
You can usually collect your prescription from the pharmacy 3 working days after you have ordered it.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- at your GP practice
- at any pharmacy that accepts repeat prescriptions
If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.
What to do with old medicines
Take it to the pharmacy you got it from. Do not put it in your household bin or flush it down the toilet.
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.
Nairn Healthcare Group is improving how we manage repeat prescriptions for certain patients whose medicines are stable, and who always come for their treatment checks when asked.
For these patients, we are now providing a prescription which looks like a normal prescription but is called a serial prescription and lasts for up to 56 weeks (just over one year). Medicines on a serial prescription will be dispensed in instalments every 4 or 8 weeks, depending on what the prescriber feels is appropriate.
If we feel that you meet the criteria for switching to the serial prescription service, we will prescribe your medicines in this way. Your community pharmacy will keep hold of your serial prescription and have your repeat medicines ready for you to collect when your medicines are due. For medicines prescribed on a serial prescription, this means you will no longer have to request these from your pharmacy or the GP practice. You will receive notification if you are one of these patients.